Your order will only be confirmed once payment has been received.

You may cancel 7 days prior to your event. If you cancel within the 7 day time window, a 30% cancellation fee will be applied to your order.

Any changes to your existing order can only be made prior to 7 days of the event.

Please be aware that all ingredients are processed in the same facility and same equipment as other allergens (nuts, soy, wheat, etc.)

We are not responsible for any damages to the desserts after pick-up or delivery. Kindly follow the instructions given for transporting your desserts.

At Caked by Shef we do not offer any refunds once the desserts have been delivered or picked up. Please know that we strive to provide you with the best quality products that will exceed expectations.

Caked by Shef will not disclose any personal information such as your name, email, address or phone number to anyone unless the client has authorised us to do so.

By proceeding with an order you are agreeing to our terms and conditions stated above.